Beat the Customer Experience of Your Competition
Most brands have no idea where their competitors drop the ball - or where they’re losing customers themselves.
We break down the entire customer journey, expose hidden weaknesses, and show you exactly where you can outperform the rest of the market.
No guesswork. No fluff. Just the insights you need to win.
Where Are You Losing Customers - And Why?
Customer Experience isn’t about emotions or “moments.” It’s about the efficiency, clarity, and consistency of your customer journey - across every touchpoint. We connect user behavior, data, UX, and strategy to reveal what works, what doesn’t, and where your biggest growth opportunities lie.
Creator of the Customer Experience Benchmark Reports
As the publisher of the E-Commerce Experience Reports, we analyze the top 50 online shops in key industries each year.
Our reports cover 80–100 criteria across the entire journey - from product discovery to checkout, service, returns, and post-purchase.
The result: actionable insights your team can use immediately.
Discover our Experience Reports
Want the Truth About Your Customer Experience?
As the publisher of the CX Benchmark Reports, we evaluate your shop using the same proven framework - and show you exactly how you compare to the best in your industry.
What you’ll receive:
A detailed analysis of your shop’s performance
A benchmark comparison with top online retailers
Concrete recommendations to improve your customer experience
Identification of growth opportunities
FAQ
UX focuses on the usability and design of a single product or interface.
CX goes beyond - it covers the entire customer journey across all channels, from the first impression to post-purchase loyalty.
We begin with an analysis of your current customer journey, combining data and user insights. Together, we identify key touchpoints, define goals, and create a roadmap for measurable improvement.
The Customer Experience Report is an independent benchmark study of real e-commerce customer journeys. We analyze and compare online shops across different industries using clearly defined experience criteria - from orientation and navigation to checkout and after-sales.
Yes. Competitor benchmarking is at the core of our Customer Experience work.
Through our CX Benchmark Reports, we systematically analyze and compare leading online shops in your industry across the entire customer journey.
The biggest impact comes from clarity and efficiency across the customer journey.
When users quickly understand where they are and what to do next, conversion and satisfaction increase.
