The competitive pressure in B2C e-commerce is stronger than ever. International competition and rising costs for materials and logistics pose challenging tasks for retailers. In these times, it becomes increasingly important for successful online retailers to create unique selling points and transform customers into fans.
As a leading e-commerce agency with over 20 years of experience, we know how to achieve an outstanding customer experience. As your full-service partner, we comprehensively support you in analysis and conceptualization, design, technical implementation, and integration into the existing system landscape.
CUSTOMER EXPERIENCE ANALYSIS
An outstanding customer experience is the key to differentiating yourself from industry giants in today's e-commerce and building long-term customer loyalty. That's why we pay special attention to this topic - including through our popular E-Commerce Experience Reports. Talk to us about how we can elevate your customer experience to the next level together.
For 20 years, our motto has been: to grow together with our clients. As a full-service e-commerce agency, we accompany clients comprehensively, acting as a strategic sparring partner in every phase of a project. Our experience from over 150 successful e-commerce projects, combined with your industry expertise? An unbeatable formula.
01
Customer experience
Customer Experience
Every project starts with the question of added value for the end user. Together, we take a critical analysis of your processes to find out how we can deliver a superior user experience for your customers. In doing so, we go far beyond the pure on-page experience and look at all touchpoints along the user journey.
02
Growth
Growth
We support you in uncovering growth potential for your business. Through competitive analyses, A/B testing and online marketing, we work together to bring your shop forward. This is a continuous process that is also consistently continued in the ongoing support of your platform after go-live.
03
Integration / System Environment
Integration / System Environment
Successful e-commerce solutions must be seamlessly integrated into the existing system environment in order to digitally map sales processes. Whether PIM system, merchandise management or CRM: we support your team in realising the connection of your e-commerce platform to your IT structure.
CONCEPTION & DESIGN
Good design should not only be appealing, it should above all ensure more conversions. That's why we rely on global best practices, studies and A/B tests to create well-founded e-commerce designs. 5 Shop Usability Awards won since 2014 speak for themselves.
TECHNICAL IMPLEMENTATION AND INTEGRATION
Choosing the right technical platform is crucial to the success of an e-commerce project. We rely on market-leading open source software to give our retailers maximum flexibility. We also prioritise a fast time to market during implementation: most of our projects see the light of day 6 months after kick-off.
Magento is and remains the ideal framework for high-performance e-commerce solutions. We have been a Magento partner since the very beginning and are actively working on its core.
Akeneo is the leading open source PIM (Product Information Management) in Europe. As an official Gold Partner, we provide support with the introduction and connection.
Na Customer Experience ma wpływ nie tylko dobry frontend, ale również szybki czas ładowania - szczególnie dla użytkowników mobilnych. Dlatego wspieramy cię również w zakresie infrastruktury hostingowej. Dzięki symbiozie oprogramowania i infrastruktury w chmurze, możemy maksymalnie wykorzystać wydajność twojego sklepu.
ONLINE MARKETING
We grow together with our customers. That is why our work does not end with the technical support of our retailers. Together with a strong network of specialised partners, we cover all online marketing services that have a direct impact on conversions in the shop.
